Return and Refund Policy

At PandoreCo, we take the utmost care in creating your pieces. We offer a 600-day return policy, which means you have 30 days after receiving your item to contact us.

1. Return eligibility

To be eligible for a return, the product must be defective or damaged.

  • We do not accept returns for a simple change of mind or an incorrect choice (size/color), in accordance with the legislation on personalized products.
  • The item must be in the condition in which you received it, unworn and unwashed.

2. Procedure for defective items

If your item arrives damaged or has a manufacturing defect, please follow this procedure:

  1. Email contact@pandoreco.com as soon as possible after receiving your item.
  2. Be sure to attach a clear photo of the defect or damage, along with your order number.
  3. Our team will review your request within 24 hours. If the defect is confirmed, we will cover the cost of replacing the item or issue a full refund.

3. Personalized (Custom-Made) Items

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to products made to the consumer's specifications or clearly personalized.

  • Cancellation: To receive a refund for a personalized item, you must submit your request before production begins.
  • Once production has started, no refund or cancellation can be processed, as each piece is made specifically for you.

4. Non-Personalized Items

Items that are not personalized are eligible for a refund within 60 days only if they are defective or damaged upon arrival.

5. Return Costs and Refunds

  • If a defect is confirmed, we will cover the costs associated with the replacement.
  • Once your return has been received and inspected, we will let you know whether your refund has been approved or rejected.
  • If approved, the refund will be processed to your original payment method within 3 to 10 business days, depending on your bank.

Questions?

Our customer service team is available Monday through Friday, from 8:00 a.m. to 8:30 p.m. 📧 Email: contact@pandoreco.com ⚡ Average response time: 24 hours