General Terms and Conditions of Sale and Use
Terms and Conditions of Sale
Company Information
This website is operated by EVOLV AGENCY LIMITED. Company registration number: 77671159. Registered office: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R.
Overview
This website is operated by Pandore. Throughout this site, the terms “we,” “our,” and “us” refer to Pandore. We make this site available to you, including all information, tools, and services, subject to your acceptance of all the terms, conditions, policies, and notices stated here.
By visiting our website pandoreco.com and/or purchasing an item from us, you engage with our “Service” and agree to be bound by the following terms. These terms apply to all users of the site.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products to you.
Article 1 – Terms of Use
By accepting these terms, you confirm that you have reached the age of majority (18 years old in France). You must not use our products for any illegal purpose or violate applicable French or European laws.
Article 2 – General Conditions
We reserve the right to refuse service at any time. Your personal data is processed in accordance with the General Data Protection Regulation (GDPR). Payment information is always encrypted and secure.
Article 3 – Prices and VAT
In accordance with French law, all prices displayed on pandoreco.com are listed in euros (€) including all taxes (VAT included). We reserve the right to change our prices at any time without prior notice.
Article 4 – Delivery Times
Estimated delivery times are stated on each product page and during the checkout process. In accordance with Article L.221-15 of the Consumer Code, if the delivery time is not met, you may cancel your order.
Article 5 – Right of Withdrawal
In accordance with Article L.221-18 of the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason. To exercise this right, contact us at: contact@pandoreco.com
Article 6 – Returns and Refunds
If you withdraw from the purchase, we will refund you within 14 days of receiving the returned product, using the same payment method used for the purchase.
Article 7 – Legal Guarantee of Conformity
In accordance with Articles L.217-4 et seq. of the Consumer Code, all our products are covered by the 2-year legal guarantee of conformity from the date of delivery.
Article 8 – Products and Services
Some products may be available in limited quantities. We do not guarantee that product quality will perfectly meet all your expectations, although we do everything possible to satisfy you.
Article 9 – Billing Accuracy
You agree to provide accurate and complete purchase information. We reserve the right to refuse or cancel any order in the event of a pricing error or suspected fraud.
Article 10 – Personal Data and GDPR
The handling of your personal information is governed by our Privacy Policy, available on pandoreco.com. Under the GDPR, you have the right to access, correct, erase, and port your data. To exercise these rights: contact@pandoreco.com
Article 11 – Cookies
Our website uses cookies in accordance with French and European law. You can manage your cookie preferences at any time through our consent banner.
Article 12 – Prohibited Uses
You are prohibited from using the site for illegal purposes, reproducing our content without authorization, or collecting other users’ personal information.
Article 13 – Limitation of Liability
Our liability is limited to the fullest extent permitted by applicable French and European law. We cannot be held liable for indirect damages related to the use of our website.
Article 14 – Applicable Law and Jurisdiction
These terms are governed by French law. In the event of a dispute, an amicable resolution will be sought as a priority. Failing that, the competent French courts will hear the matter. In accordance with Article L.612-1 of the Consumer Code, you may seek free assistance from a consumer mediator.
Article 15 – Customer Service
For any questions or complaints: 📧 contact@pandoreco.com 🌐 pandoreco.com
Last updated: April 2026