Privacy Policy

Privacy Policy Last updated: March 21, 2025

This Privacy Policy describes how PandoreCo (“we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit our website (the “Site”), use our services, make purchases from our store, or communicate with us (collectively, the “Services”).

The term “you” refers to the user of the Services, whether a customer, a site visitor, or any other person whose data we process in accordance with this policy.

1. Changes to this Policy

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated version on the Site with the “Last updated” date and take the measures required by French law and the GDPR.

2. Collection of Personal Data

To provide you with our Services, we collect personal data from various sources:

  • Information you provide to us: Contact details (name, shipping and billing address, email, phone number), payment information, and your communications with our customer service team.
  • Information collected automatically: When you browse, we collect data about your device, your IP address, and your interaction with the Site through cookies.
  • Information from third parties: We receive data from our service providers (e.g., Shopify for the platform, Stripe or PayPal for payment processing).

3. Use of Your Data

We use your information to:

  • Fulfill your order: Process payments and ship your order.
  • Communicate: Send you updates about your order or answer your questions.
  • Marketing: Send you exclusive offers (only if you have agreed to receive our newsletter).
  • Security: Prevent fraud and ensure the security of our store.

4. Cookies

We use cookies to improve your experience. You can configure your browser to reject cookies, but this may limit access to certain Site features (such as the shopping cart).

5. Data Sharing

We do not sell your personal data. We share it only with trusted service providers to ensure our store operates properly:

  • Delivery services.
  • Secure payment processors.
  • Audience analytics tools.

6. Your Rights (Under the GDPR)

As a French resident, you have the following rights regarding your data:

  • The right to access and correct your information.
  • The right to erasure (“right to be forgotten”).
  • The right to object to the processing of your data (particularly for marketing).
  • The right to data portability.

To exercise these rights, contact us at the address below.

7. Security and Retention

We implement security measures to protect your data. We retain it only for as long as necessary to fulfill the purposes for which it was collected (generally, the duration of the business relationship plus the applicable statutory limitation periods).

8. Contact

For any questions about your data or to exercise your rights, you can contact us:

Data controller: PandoreCo 📧 Email: contact@pandoreco.com